We follow Canada's private-sector privacy law (PIPEDA). We only collect what we need to look after you and your vehicle, and we don't sell your information.
What we collect
- Contact details: your name, mobile phone number and, if you give it, your email address.
- Vehicle details: year, make, model and tire size, if you give them.
- Booking details: the location, services, date and time you book, any notes you add, and the history of your visits with us.
- Phone calls: calls to our number may be answered by an AI phone assistant. We keep the call recording, a written transcript and a short summary of the call.
- Your text preferences: whether you agreed to receive reminders and seasonal offers by text, and when.
Why we collect it
- To book, confirm, change and remind you about appointments.
- To text or email you about your appointment, for example when your tires are in stock or your car is ready.
- To answer your calls, and to check and improve the quality of our phone service.
- To send reminders and seasonal offers, only if you agreed to them.
- To keep records of the work we did on your vehicle.
Calls may be answered by an AI assistant
When you call (519) 761-0076, an AI phone assistant may answer and help you book. Calls may be recorded and transcribed for quality and to keep an accurate record of your booking. If you'd rather speak to a person, just ask.
Who processes it for us
We use a small number of service providers to run our booking and phone systems. They process your information only on our behalf:
- Our website host runs this website and stores booking records.
- Our phone provider carries our phone calls and sends text messages.
- Our AI phone assistant provider answers calls, including call recordings and transcripts.
- Our email provider sends booking emails.
Some of these providers may store or process information outside Canada, where it is protected by contract.
How long we keep it
We keep booking and vehicle records while you're a customer and for a reasonable time after, for our service records and accounting. Call recordings and transcripts are kept for a limited time and then deleted. You can ask us to delete your information at any time, unless the law requires us to keep it.
Texts and opting out
Your booking confirmation and updates about your appointment are sent by text. Reminders and seasonal offers are sent only if you ticked the box when booking. Reply STOP to any text to stop marketing messages.
Your choices
You can ask to see the information we hold about you, correct it, or have it deleted. You can also withdraw your consent to marketing at any time.
Contact us
For any privacy question or request, call us at (519) 761-0076 or visit either shop.